No. For all orders you place through Sehpam Akıllı, you can benefit from free shipping to anywhere in Turkey. Your order will be securely packaged and delivered to your address via our contracted cargo company. Our free shipping policy continues during campaigns or special periods, unless otherwise stated.

Your orders are prepared and delivered to the cargo company as soon as possible, depending on product availability. In-stock products are usually shipped within 1-3 business days. Preparation time may vary during special production or intense campaign periods. When your order is shipped, your tracking number will be shared with you via SMS and email.

You can request a return or exchange for the product you received within 14 days as part of your statutory right of withdrawal. The product must be unused, undamaged, and in its original packaging. For detailed information about the return and exchange process, please contact our customer service.

We offer various payment options to ensure a secure shopping experience at Sehpam Akıllı. You can use credit card, debit card, bank transfer/EFT, and periodically offered installment payment options. All card transactions are encrypted and processed through a secure payment infrastructure.

After your order has been shipped, you will receive a shipping tracking number via SMS and email. With this tracking number, you can easily track the current status of your order on the cargo company's website. You can also get support from our customer service for any questions regarding your order.

We recommend that you always check the package when receiving your product. If you notice any damage such as crushing, tearing, or impact on the package, it is important to draw up a Damage Assessment Report with the cargo officer. Then, you just need to contact us and share the report and product images. Our team will examine it as soon as possible and quickly initiate the product replacement or resolution process.